Technical Support

Sekai Technology offers fast and reliable technical support to help resolve your computer-related issues.

For your convenience, we offer several methods of technical support as follows:

By Phone: Please call us at (852) 2377-0082

By Email: Please email us at support@sekaitech.com or fill and submit the contact form

By SMS: Please text us at (852) 9425-3812

By Web: Please contact us by phone or email to schedule a remote support session. A remote support session enables us to log into your computer via the Internet with your permission to solve many computer-related problems.

As always, we also provide technical support in-person onsite at your home or office. Please contact us to schedule an onsite appointment.

Testimonials

Kenny Leung
"Wow that was fast! Thanks for getting back to us so soon. I really appreciate your help with the website setup"

Jessica Tate
"I can't believe you got my computer to turn on. I tried the same thing a million times and it didn't work. You guys must have some magic powers :-)"

Sohail Khan
"I really appreciated your help today and will recommend you to friends in future"

Gregg Schultz
"Thanks for your recommendations on the firewall and MAC filtering setup. Its nice to know our network is now much secure. We finally have some peace of mind thanks to you guys"

Frequently Asked Questions (FAQ)

1. Do you provide onsite visits?
2. Do you offer computer pick-up and drop-off service?
3. What areas of Hong Kong do you serve?
4. What payment methods do you accept?
5. What operating systems do you currently support?
6. What type of computers do you support?
7. Do you upgrade computers?
8. How much do you charge for your services?
9. How long does it take to repair my computer?
10. What are your business hours? Do you provide support on nights and weekends?

1. Do you provide onsite visits?

Yes, we provide onsite visits to your home or office in Hong Kong for your convenience.

FAQs

2. Do you offer computer pick-up and drop-off service?

Yes, we offer computer pick-up and drop-off service; however this service is subject to your location and availability of our technicians.

FAQs

3. What areas of Hong Kong do you serve?

Sekai Technology provides onsite computer support throughout much of Hong Kong.

Below is a list of our most commonly served areas in Hong Kong.

Hong Kong Island
Central
Wan Chai
Admiralty
Causeway Bay
Mid Levels
Happy Valley
Stanley/Repulse Bay
Aberdeen

Kowloon
Tsim Sha Tsui
Jordan
Kowloon
Hung Hom
Ho Man Tin
Tai Kok Tsui (Olympic)

Lantau/New Territories/Islands
Discovery Bay
Tsing Yi
Tung Chung
Lamma Island

If your area is not listed, please do not worry, simply call 2377-0082 or email us at info@sekaitech.com to check if we provide onsite computer support in your area.

FAQs

4. What payment methods do you accept?

At present we only accept cash or check

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5. What operating systems do you currently support?

Microsoft Windows 7, Vista, XP
Apple Mac OS X 10.6 (Snow Leopard), 10.5 (Leopard), 10.4 (Tiger)

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6. What type of computers do you support?

Desktop PCs, laptops/notebooks, netbooks, and servers

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7. Do you upgrade computers?

Yes, we upgrade various components of computers. Most commonly we upgrade memory, hard drives, and software (operating systems).

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8. How much do you charge for your services?

Our charges vary depending on the nature and complexity of the task. We work on a diagnose-quote based system, where our technicians take a look at your computer or network to first diagnosis the issue and then provide an accurate quotation.

You can rest assure that our prices are affordable and reasonable according to industry standards.

FAQs

9. How long does it take to repair my computer?

For most basic computer repairs the turn-around time is typically 1 to 2 business days and in some cases we offer same day service. Repairs that are more complex in nature can range from 5-7 business days or possibly longer.

In any case, we do our best to have your computer fixed and returned to you as soon as possible without compromising the quality of our work.

FAQs

10. What are your business hours? Do you provide support on nights and weekends?

Our standard business hours are Monday to Friday from 10am to 6pm.

Yes, we provide on-call after-hours and weekend support as well.

FAQs